Terms and Conditions for washnfold.in

Welcome to washnfold.in (hereinafter referred to as the “Company”). By using our services, you (hereinafter referred to as the “Customer”) agree to comply with and accept the following terms and conditions. Please read this agreement carefully, as your use of any of the Company’s services signifies your agreement to be bound by these terms and conditions.

Service Agreement:

All items provided to the Company for cleaning/repairing shall be referred to as “articles” in this agreement. This agreement is strictly between the Company and the Customer and does not establish any relationship with other parties.

Care of Garments:

While we handle all garments/linen/fabrics with utmost care, there is a POSSIBILITY OF DISCOLORATION OR SHRINKAGE due to article conditions or non-apparent/non-visible defects. Such garments are accepted for cleaning at the CUSTOMER’S RISK, and the Company shall not be held responsible.

Quality of Service:

The Company strives to maintain a high level of quality in washing, drying, and folding services. However, due to time constraints, we do not read manufacturer suggested care and washing/drying labels. Consequently, we cannot be held responsible for garments labeled “hand wash only” or “dry clean only.”

Special Care Items:

The Company does not accept liability for “special care” and delicate items that require specific attention during the cleaning process.

Color Transfer:

The Company accepts no liability for items that experience color transfer, especially when the color from one part of the garment gets on another part.

Storage of Unclaimed Articles:

Any article left unclaimed for more than 30 days will be subject to storage fees at a rate of 12% per month based on the total invoice amount. If the article remains unclaimed for three months, the Company reserves the right to handle it appropriately and sell it to recover the billed charges.

Right to Refuse Cleaning:

The Company reserves the right to refuse cleaning any garment.

Stain Removal:

While stain removal is part of our process, complete removal of stains cannot be guaranteed and will be processed at the customer’s risk.

Personal Items:

The Company is not responsible for the loss of or damage to any personal or non-cleanable items left in the articles, such as money, jewelry, or any other belongings.

Customer Responsibility:

If the Customer cannot accept the loss of any garment, it is advised not to leave it with us.

Loss or Damage Compensation:

In the event of any loss or damage, the Company may reimburse the Customer up to five (5) times the processing (laundry/dry cleaning) cost, provided the Customer can produce the bills. Compensation will be provided in the form of services, and no cash reimbursement will be given.

Article Counting and Claims:

Customers are requested to count the articles at the time of delivery and inform the delivery personnel in case of any missing articles. The Company will not be responsible for any claims made after the articles have been accepted and signed for by the customer.

Warranty and Claims:

The Company provides a warranty of 7 days from the date of delivery for articles, specifically for quality-related issues resulting from washing or dry-cleaning (if the article has not been used by the customer after service). Any quality-related claims made after the stipulated time shall not be entertained.

Communication:

Customers may receive regular updates (calls/SMS/email/app notifications) from the Company, including transactional and marketing messages. If the Customer wishes to stop receiving these updates, they must register a request with the Customer Care Department of the Company.

Ornament and Jewelry Fittings:

The Company shall not be held responsible for any ornaments or jewelry fittings on the garments.

Examination of Articles:

Customers are responsible for examining articles for damage at the time of delivery and notifying the Company immediately. Claims made afterwards will not be accepted.

Force Majeure:

The Company shall not be liable for any loss, damage, or delay resulting from FORCE MAJEURE conditions, and no compensation or reduction in charges will be provided.

Loss or Damage from External Causes:

The Company accepts no liability for any loss or damage to articles arising from fire, burglary, or other unforeseen causes beyond its control.

Processing Delays:

Certain processes or items may require additional time to process. No deduction in billed amount or claim can be initiated against any delays.

Tariff for Designer Wear:

Tariffs for designer wear will be determined on a case-by-case basis, depending on the complexity of the garment. The customer will be informed of the tariff after the garment is examined by our expert at the processing center.

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Payment Terms:

Billing and Invoices:

The Company does not provide printed bills. Invoices will be sent via email to the registered email address or via Whatsapp.

Express Delivery Charges:

For any express delivery, the Customer will be charged twice the amount of the regular order.

Payment Completion:

The Customer is required to pay the entire amount upon successful delivery of the order.

Payment Methods:

For retail orders, the Customer must pay in cash. We also accept debit or credit cards, provided the Customer informs us in advance.

Prepaid Plans:

Customers can purchase prepaid plans, and the payment can be made in cash or by cheque. If paying by cheque, the plan will only become effective after the cheque is realized.

Tax Charges:

Tax charges will be added over and above the rates mentioned on the website.

Prepaid Plan Validity:

Prepaid plans are valid only at the location where the customer purchased the plan.

Cancellation / Refund Policy:

Retail Order Refunds:

Any extra amount paid by the customer for a retail order can be refunded by the Company upon request.

Prepaid Plan Balances:

Balances available in prepaid plans are non-refundable and cannot be transferred to other customers.

Cancellation of Order:

The Customer can cancel the order at any time before the actual pick-up without incurring any cancellation charges.

Unprocessed Article Refunds:

If the Company denies processing any article for any reason, the order amount for that article will be refunded to retail customers or added to the prepaid balance for prepaid plan customers.

Order Cancellation Timeframe:

If the Customer wishes to cancel the order, the cancellation request must be placed within 2 hours of article pickup.

Non-Cancelable Orders:

Once an order is punched and processed, it cannot be canceled.

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Privacy Policy:

Protection of Personal Information:

The Company will never sell the Customer’s personal information, such as phone number, address, or email ID, to any third party.

Third Party Service Providers:

The Company may engage other companies to provide limited administrative and communication services on its behalf, such as hosting sites, processing and delivering mailings, providing customer support, or credit card processing. Personal information may be disclosed to these third-party companies solely for the purpose of administering and maintaining the Company’s features, functions, and operations. These companies are only authorized to obtain the necessary personal information to provide the requested services and are prohibited from using the information for any other purpose.

Links to Other Sites:

Disclaimer of Liability:

The Company shall not be held liable for any damages incurred from the content published on our website.

Distribution of Information:

Intellectual Property Protection:

The content of this website is the intellectual property of the Company. Any distribution of the content is strictly prohibited and punishable by law.

Prohibited Uses of Site:

Impersonation:

Impersonating or imitating someone else on the site is prohibited and may result in legal action.

Content Permission & Restrictions:

Content Distribution and Infringement:

Any imitation or distribution of the content on this website for any purpose is considered infringement and is punishable by law. Publishing of any third-party content is prohibited and may result in legal action.

Changes to the Agreement:

Modification of Information:

The information provided in this agreement is subject to change at any time without prior notice. The Company shall not be held liable for any loss incurred due to such changes.

For any complaints or queries, please contact us at query@washnfold.in.